This is an article by Tanya Scherr, an Article Out Loud from Domestic Preparedness, April 2, 2025.
Coupled with continued staffing challenges, mental health and work-life balance difficulties in emergency call centers are cause for concern. Learn how AI can take some of the burden from existing staff and leadership, so focus can be returned to where it is most needed within each center.
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Tanya M. Scherr
Tanya Scherr holds a Ph.D. in public policy administration with a healthcare and emergency preparedness focus. She is an associate professor in healthcare administration for the University of Arizona and has three decades of healthcare experience. Along with being a certified fraud examiner since 2011, she is also a former firefighter–emergency medical technician (EMT), previously licensed in several states, and held national certification. She has held several executive and board of director positions for community nonprofits that focus on women’s equality, domestic violence, and sexual assault.
