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AI Software in 911 Dispatch Centers: An Innovative Solution

Coupled with continued staffing challenges, mental health and work-life balance difficulties in emergency call centers are cause for concern. By allowing artificial intelligence (AI) to take some of the burden off from existing staff and leadership, focus can be returned to where it is most needed within each center.

Preparing for the Next Public Health Emergency

Public health is not just about pandemics but also about a wide range of threats that can affect the health and well-being of communities. In this April edition of the Domestic Preparedness Journal, practitioners share ways to prepare for the next public health emergency.
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Support and Planning Inside 911 Centers

In an emergency, call 911. This simple instruction is easy to remember, but many do not know about the people, training, and technology required to make this lifesaving tool available 24-7. Learn about what happens inside the four walls of an emergency communications center and the strategic planning every community
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