Social media and collaborative technologies have become critical components of emergency preparedness, response and recovery. This report is intended for use by all public safety disciplines and all types of agencies to better understand and utilize social media and other web-based tools without having to duplicate effort or spend undue resources searching for examples, policy templates, or guidance.
http://www.firstresponder.gov/TechnologyDocuments/VSMWG – From Concept to Reality – Operationalizing Social Media.pdf